Questions related to Pre-Cruise Inquiries
Select fare programs require the payment at the time of booking of a nonrefundable deposit. That deposit amount shall not be refunded at any time after it has been paid. Change fees will apply to bookings for which the deposit is nonrefundable. Can...
The Royal guest document (eDocs - electronic document) we issue includes a bag tag specific to the guest ship, sailing date, stateroom and deck number. The bag tag also provides information on how it should be used. In addition, generic bag tags are ...
Quench your thirst onboard with a beverage package that gets you the best value on your favorite drinks, from Coca-Cola® to fine wine, premium and frozen cocktails to a full selection of beers, fruit juices and water. Purchase onboard or pre-reserve ...
Required ID for Kids To learn exactly what documents your child needs for your itinerary, visit our Travel Documents Hub. Traveling with a child that is not your own Are you traveling with a grandchild, niece, nephew, or other child that you are no...
My Time Dining is one of the options you’ll get to choose from when you book your cruise. Unlike traditional dining — where a dining time is assigned to you — guests who opt for My Time Dining can eat in the Main Dining Room anytime they like during ...
Because of the popularity of cruising almost all our rooms are occupied. It is very unlikely to be able to change or upgrade your room onboard. It is strongly recommended that you book the category of room you wish to enjoy during your cruise vacatio...
Guests can book a Shore Excursion by visiting the Shore Excursion desk onboard during their cruise. Guests may also visit MyRoyal Cruise to purchase excursions before they cruise. You may view and purchase available shore excursions once you've reser...
One of the best things about cruising is the food! And there will be many dining options available to suit most tastes and preferences. However you are free to bring non-perishable prepackaged food in limited quantities. While we have many drink offe...
When you book your cruise, you’ll get to choose between traditional dining and My Time Dining. Traditional dining allows you to select one of two assigned seating: the early seating or the late seating. Your table assignment will be printed on the fr...
You can make a payment online by accessing your reservation if you have booked directly with Royal Caribbean following the steps below. If your reservation was generated through a travel advisor, you will not be able to view or pay balances online an...
No. As this is a personal package, only one beverage per guest will be served. Packages can be purchased by individual guests. All packages are for single guest use and cannot be shared by multiple people. Any guest wishing to purchase an alcoholic b...
Outside of final payment, when a non-refundable deposit cancellation occurs, the full deposit amount will be held in penalty. Any additional payments made will be refunded. Should you choose to change your original ship and/or sail date, if you booke...
Guests who choose not to prepay gratuities at the time of booking will have a service gratuity automatically applied to their respective SeaPass® account on a daily basis, in the amounts shown below:* $21.00 per guest, per day will be applied to gues...
Guests should arrive at the terminal within the arrival time slot you selected during Royal App check-in. Your arrival time is listed on your mobile boarding pass. Those who arrive early will not be able to begin boarding, and those who arrive late w...
Reservations are not required for dinner in the Main Dining Room set timing (traditional). In this case, you’ll be assigned a seating and a table. If you’ve chosen My Time Dining, a reservation is strongly recommended ahead of time by visiting any ho...
The Deluxe Beverage Package allows guests to enjoy unlimited drinks and options all cruise long.* With a handpicked array of brands to choose from, you can toast to bottomless beverages with your preferred drink of choice. Check out some of our top-n...
Yes, you can cancel your flight. Cancellation penalties vary based on the type of ticket that you purchased. Non-refundable tickets will not provide a refund; however, some airlines will issue you a credit for the value of your air ticket valid for o...
When making your reservation with Royal Caribbean, you can book with confidence knowing you're protected by our Best Price Guarantee program. Found a better price within 48 hours after you booked? If you still have time before your final payment, ...
Guests sent an invitation who are in an accessible room may bid on upgrades. However, they will only be upgraded if an accessible room in the bid category becomes available. If a guest changes their reservation to a non-accessible room, they will be...
Yes, all ports have transfer services to and from the airport at an additional fee. When purchasing your airline tickets with Air2Sea, cruise transfers are provided as an option on the guest preference page. If you did not receive your transfer vouc...
Prior to sailing, guests may change or cancel their show reservations online up to 4 days prior to their cruise start date. Once onboard, cancellations must be made at least 4 hours prior to show time. Before the cruise, guests may change the show/ti...
Yes, once guests have selected the show, day and time they would like to pre-reserve online, they will have the option to add guests from another reservation. All they need is their reservation number and the last name of the primary guest.
Currently, only up to 4 staterooms can be reserved through our online booking system. If you would like to make a group reservation for more than 4 rooms, please call our customer service agent line, or work with a local travel advisor. The minimum ...
Everyone will need to present an accepted form of identification to board the ship. It’s important that the name on your reservation appears exactly as it does on the government issued identification document(s) that you use to board the ship. If you...
Reservations are strongly recommended in order to avoid a delay in seating (reservations will be taken once onboard, based on availability).
We will customize your dining arrangements based on the needs of your group. Some groups prefer to all dine together at the same dinner seating and others want their individual guests to decide on their dining time. The choice is up to you. We can al...
If you have booked your hotel with Royal Caribbean prior to March 1st, 2022 please contact your travel advisor or call: (866) 562-7625. For any bookings made after March 1st, 2022 you can change or modify your booking online or you can call our Price...
On the final morning of a cruise experience in most countries all guests must leave the ship before the guests joining the next cruise can board. Guests will receive a specific color luggage tag that will correlate to the time they are to debark the ...
PLEASE NOTE: We are hard at work uplifting our cruises for the health and safety of our guests, crew, and the communities in which we operate. We are guided by the recommendations of our Healthy Sail Panel and the requirements of countries where we s...
Guests are not allowed to bring beer or hard liquor onboard for consumption or any other use. Alcoholic beverages (beer, seltzer, or hard liquor) seized on embarkation day will be returned at the end of the voyage provided that they are in the origin...
Booking excursions allows our guests to enjoy: CONVENIENCE – One-stop-shop for all your planning VARIETY – Excursions for every type of traveler PRIORITY – First off the ship for more adventure
If you are having trouble signing in to your account, please check that you are using your correct email and password. Please note that you are limited to 10 sign-in attempts, after which you will be locked out of your account and will need to reset ...
At the time of a RoyalUp upgrade, both bookings would be in 100% penalty. You cannot cancel one of the reservations without being penalized for those guests. If you have two cabins that you want upgraded, you will need to submit two separate bids and...
Some reservations and pre-cruise purchases can be modified in the app before you sail. For dining or shore excursions, you can either remove a Guest or cancel the entire reservation (within the cancellation policy). For further modification, such as...
We are working to uplift our check-in experience to support a healthy and safe cruise for all guests, crew, and communities where we operate. Check-in will be available once our updates are completed ahead of your sailing. We will notify you by email...
ONBOARD THE SHIP: When you’re onboard, the right look will vary by venue. But here are a few types of suggested attire you’ll see, grouped by item. Casual: You’re on vacation – relax! Jeans, polos, sundresses and blouses are all the right amount of l...
You may purchase a beverage package up to 72 hours before you sail, online at Royal Caribbean's Cruise Planner. Or you may purchase it onboard, on the first day of your cruise. Ask at any bar for more information, or look out for a table setup promot...
Final payment of the balance must be received at Royal Caribbean's offices at least 75 days prior to the sailing date for 1 to 4 night cruise vacations, 90 days prior to the sailing date for 5 to 14 night cruise vacations, or 120 days prior for 15 ni...
If you purchased your package pre-cruise, you will receive the reservation confirmation in your stateroom on Day 1. If you would like to amend your dinner reservations, you can simply visit or call one of the hospitality desks at any specialty resta...
Whether you are on the website or mobile app, your information should appear within a few minutes after signing in. If it doesn’t, either refresh the screen or sign out and sign back in to reload your account information. Upcoming and current cruises...
Your cabin location and attributes will depend on availability when ready to be assigned. RCI cannot guarantee a specific cabin location assignment within the upgraded category, so you may potentially be given a lower deck than you currently have. If...
Everyone will need to present an accepted form of identification to board the ship. We strongly recommend that all guests present a passport as their form of ID on boarding day. U.S Citizens Yes – U.S. citizens born in the US can present a state-ce...
Everyone will need to present an accepted form of identification to board the ship. We strongly recommend that all guests present a passport as their form of ID on boarding day, and for some guests a passport is required. The passport must be valid f...
Royal Caribbean International reserves the right to change, whether via an increase or decrease, any published rates, including cruise rates and airfare charges, without prior notice. We reserve the right to impose on any existing booking or new book...
